Ticket Guide | Information on how to purchase a ticket.

Refund of ticket

It is inner (before departure time of Bus that Bus of seat reservation system was appointed) and refunds before beginning to use on expiration date.

※Take tickets in procedure of refund by all means.

Ticket which he/she purchased at window of motor carrier and travel agency

We handle at window of motor carrier which you bought or travel agency.

But we handle ticket which you came to want using credit card at window of station which you came to want or tourist bureau.

"WEB ride vote" (the credit settlement) which did the credit settlement in Expressway Bus net site

Refund from Expressway Bus net site is possible with Mobile phone and PC in you until two hours before the first train bus stop departure time. In the case of less than two hours, come to motor carrier window directly.


※The time when we can refund has line until ten minutes ago. For more information:


In addition, Expressway Bus is suspended by reasons such as disaster or suspension of traffic and procedure is not necessary and refunds automatically when it is not available. In this case we hope that it is not refunded in you.

Ticket which he/she purchased at convenience store (in ticket face of a bill "Expressway Bus ticket BW" or "Expressway Bus ticket W" and listed thing)

You can file for ticket paid in Convenience Store in Internet (http://www.bus-con.info/refund/) or Telephone (0570-046-046) by the time listed in ticket.

※WELLNET Corporation provides this service. Other than refund fee, office work fee "500 yen" (tax-excluded) is necessary separately.

Ticket which he/she purchased at Internet or convenience store (in ticket face of a bill "JTBHTA" and listed thing) except Expressway Bus net

As you are different, in the case of the net settlement, please confirm in site that you purchased in each site. In the case of Convenience Store ticket with indication of "JTBHTA", please cancel in JTBHTA sale center in ride face of a bill. We handle at JR bus terminal convenience store and cannot do it.

JTBHTA sale center (03-5796-6009 (from 6:00 to 23:00))

Refund handling fee

■ Refund fee is as follows.

 

Applicable line Ticket type Refund request date Refund handling fee
General Local Bus
Expressway Bus except the following line
One Way Ticket
Round-trip ticket
Up to the departure time 100 yen
Hayauri * advantageous percent ticket
Coupon ticket To validity expiration Sun
※Until convenience train time designated in the case of reserved seat ticket grant finished
200 yen

Tokyo, Shinjuku - Nagoya

Tokyo, the Shinjuku - Keihanshin district
Tokyo/Shinjuku - Shikoku
Tokyo/Shinjuku⇔Fukui
Tokyo, Shinjuku - Kanazawa
Tokyo - Wakayama

One Way Ticket
Up to 2 days before the boarding date 100 yen
Hayauri * advantageous percent percent ticket Until 12 days before ride Sun
One Way Ticket
From the day before ride Sun to the departure time 20% of the ticket's face amount
Hayauri * advantageous percent ticket From 11 days before the ride Sun until the departure time

※In addition, as for the refund after beginning to use of round-trip ticket, Multiple-Use Ticket, it is sum that deducted used one way normal Fares (no Discount) and fee from the amount of release.

 

[example] In the case of refund fee 100 yen
 One-way ticket before beginning to use and round-trip ticket
 Amount of amount of refund = release -100 yen
 Round-trip ticket after beginning to use
 Amount of amount of refund = release - one way normal Fares -100 yen
 The amount of refund of Multiple-Use Ticket
 Amount of amount of refund = release - (number of use of one-way normal Fares X finished +200 yen)

 

[example] In the case of 20% of refund fees
 One-way ticket before beginning to use and round-trip ticket
 Amount of amount of refund = release - (*20% of amount of release)
 Round-trip ticket after beginning to use
 Go amount of amount of refund = release -; one-way normal Fares - {(go amount of release - one-way normal Fares of ride Sun) *20%} of ride Sun

 

※About refund of ship bike-race ticket which you purchased in ticket, travel agency which you purchased at Internet, convenience store except Expressway Bus net, it takes cancellation fees other than refund fee. In the case of the purchase, please confirm beforehand.